Kindly note - this policy is for the orders being given on sellers who are using Fotokart's shipping services and payment gateway for direct seller, please refer the individual shop policy of the respective seller.
Our policy lasts 2 days or 48 hours since the product is received. If 2 days or 48 hours have gone by since your product receive , unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will schedule a pickup of your item.
SELLERS ARE REQUESTED TO GET A THIRD PARTY INSURANCE FOR THEIR IN-TRANSIT PRODUCTS.
This form will be updated from time to time.
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